RESERVATION STAFF
Overview
Detail-oriented and customer-focused? Our Reservation Staff position might be perfect for you. You’ll handle booking inquiries, manage reservations, and assist guests with their accommodation needs. Precision and exceptional service are your trademarks.
No. of Vacancies
3
Specific Skills
- Customer service and communication skills: You should be able to handle customer inquiries, resolve issues, and negotiate solutions.
- Computer skills: You should be proficient with reservation platforms and office software programs.
- Education: You should have a high school diploma or GED certificate.
- Experience: You may need experience in travel, hospitality, food service, or guest service.
- Multitasking: You should be able to work with multiple reservations at once.
- Stress management: You should be able to handle stressful situations professionally.
- Adaptability: The ability to adjust to changing circumstances.
- Flexibility: Being able to work a flexible schedule.
Responsible For
Reservation staff have many responsibilities, including:
- Booking reservations: Reservation staff book reservations for hotels, airlines, car rental companies, and other travel services. They use computer systems to make reservations.
- Customer service: Reservation staff provide customer service by answering questions, being empathetic, and trying to help customers get the experience they want.
- Handling customer complaints: Reservation staff handle customer complaints and concerns. They may also counsel clients on terms and conditions of travel, such as cancellation policies.
- Processing payments and refunds: Reservation staff process payments and refunds.
- Providing information: Reservation staff provide information, investigate rate options and availability, and provide details on available options.
- Creating travel itineraries: Reservation staff create travel itineraries.
- Distributing information: Reservation staff distribute information to associated departments.
- Maintaining confidentiality: Reservation staff adhere to the confidential nature of all business dealings.
- Preparing for arrivals: Reservation staff prepare for the current day's arrivals to ensure guest satisfaction.
- Reviewing departures: Reservation staff review the following day's departures to ensure proper billing.
Additional Requirements
CV or Resume, Application letter
Job Nature
Full Time
Educational Requirements
College Graduate
Experience Requirements
Experience is a plus but not required
Job Location
Villa Angelina Luxury Suites
Salary
₱10,500.00
Other Benefits
- SSS
- PAG-IBIG
- PHILHEALTH
Job Level
Staff
How to Apply
Interested candidates can send their resumes to humanresourceoffice@gmail.com or romgarjalrecruitment@gmail.com mentioning "Job Title" in the subject line.
Apply Online